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GTS Blogs

Efficient IT support requires a modern tech environment

There was a time when the IT department was an obscure, poorly funded back office function in...

Don’t let tech limitations ruin customer experience

These days, all roads lead to customer experience (CX).

When the end user has a bad time, the...

Unorchestrated technology leads to call center integration pain

Everyone knows that the technology supporting call centers is complex. To operate in modern times,...

Employee engagement programs for contact center leaders

In the last two articles in this series, we explored both sides of employee engagement: what causes...

How COVID-19 Fast Tracked DX in Contact Centers

COVID-19 has accelerated digital transformation for a wide range of industries. With massive...

A Data-Driven Approach to Boost CX in Contact Centers

The exciting promise of data analytics within a contact center lies in personalized customer...

How Workforce Engagement Management (WEM) Increases Operational Efficiency

Today, we live in a world where industry trends change in the blink of an eye. The same goes for...

How Cloud is Transforming The Contact Center Industry

Cloud-based contact centers are slowly replacing on-premise contact centers. The cloud-based...

Hotel Chatbots: Everything you need to know

Chatbots are one of the most significant trends of today's hotel industry. The growing number of...

How to Deliver Exceptional Customer Experiences with Conversational AI

Over the last few years, Chatbots are experiencing phenomenal growth across industries. Integrating...