Enhancing Genesys Cloud CX: Introducing OmniSmart
As businesses strive to deliver exceptional customer experiences, we understand the importance of...
As businesses strive to deliver exceptional customer experiences, we understand the importance of...
In today’s modern world, software is involved with practically every aspect of daily life. Most of...
There was a time when the IT department was an obscure, poorly funded back office function in...
These days, all roads lead to customer experience (CX).
When the end user has a bad time, the...
Everyone knows that the technology supporting call centers is complex. To operate in modern times,...
In the last two articles in this series, we explored both sides of employee engagement: what causes...
COVID-19 has accelerated digital transformation for a wide range of industries. With massive...
Cloud-based contact centers are slowly replacing on-premise contact centers. The cloud-based...