request a meeting

GTS Thoughts

Employee engagement programs for contact center leaders

In the last two articles in this series, we explored both sides of employee engagement: what causes disengagement, and the characteristics of folks who are engaged.

The benefits of developing and maintaining an engaged contact center staff are immense. The most obvious benefit is lower turnover, which has a big bottom line impact. Long term advantages also grow over time, including a stronger company culture, better communication, collaboration, and innovation.

In this final installment, we take a look at a few practical and affordable employee engagement programs that call center leaders can start now. We also discuss longer term approaches and how technology solutions can provide a sustainable competitive advantage in employee engagement.

How COVID-19 Fast Tracked DX in Contact Centers

COVID-19 has accelerated digital transformation for a wide range of industries. With massive...

A Data-Driven Approach to Boost CX in Contact Centers

The exciting promise of data analytics within a contact center lies in personalized customer...

How Workforce Engagement Management (WEM) Increases Operational Efficiency

Today, we live in a world where industry trends change in the blink of an eye. The same goes for...

How Cloud is Transforming The Contact Center Industry

Cloud-based contact centers are slowly replacing on-premise contact centers. The cloud-based...

Hotel Chatbots: Everything you need to know

Chatbots are one of the most significant trends of today's hotel industry. The growing number of...

How to Deliver Exceptional Customer Experiences with Conversational AI

Over the last few years, Chatbots are experiencing phenomenal growth across industries. Integrating...

How Your Business Can Effectively Implement Smarter Self Service

Self-service has placed the customer in control of their experience, and call centers are left to...

Transforming your customer engagement with AI Chatbot

The future of customer engagement is all about AI chatbots. What is a chatbot, and why are they so...

Automating Finance & Accounting Processes with UiPath

Over the years, organizations have sought to achieve financial improvements by implementing...