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GTS Thoughts

How Your Business Can Effectively Implement Smarter Self Service

Self-service has placed the customer in control of their experience, and call centers are left to handle only complex and unusual requests. Businesses are constantly rethinking customer service to drive self-service. Websites are the foundation of customer self-service. Customers visit, explore, purchase, and can self-serve without much interaction with a human.

Transforming your customer engagement with AI Chatbot

The future of customer engagement is all about AI chatbots. What is a chatbot, and why are they...

Automating Finance & Accounting Processes with UiPath

Over the years, organizations have sought to achieve financial improvements by implementing...

How to Overcome Challenges In Finance Through RPA

The pandemic has caused immense financial and accounting pressures and resourcing challenges....

How RPA Transforms Finance & Accounting Operations

Over a decade, the finance and accounting department has had an overwhelming number of increased...

To bite or not to bite?

 

It was a little after midnight, and I was up late yet again. I snuck into my kitchen, quiet as...