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GTS Thoughts

How COVID-19 Fast Tracked DX in Contact Centers

COVID-19 has accelerated digital transformation for a wide range of industries. With massive increase in remote work, contact centers are striving to achieve superior customer experience through technological innovations and initiatives.

Even before the pandemic, contact centers were growing increasingly digital.

A Data-Driven Approach to Boost CX in Contact Centers

The exciting promise of data analytics within a contact center lies in personalized customer...

How Workforce Engagement Management (WEM) Increases Operational Efficiency

Today, we live in a world where industry trends change in the blink of an eye. The same goes for...

How Cloud is Transforming The Contact Center Industry

Cloud-based contact centers are slowly replacing on-premise contact centers. The cloud-based...

Hotel Chatbots: Everything you need to know

Chatbots are one of the most significant trends of today's hotel industry. The growing number of...

How to Deliver Exceptional Customer Experiences with Conversational AI

Over the last few years, Chatbots are experiencing phenomenal growth across industries. Integrating...

How Your Business Can Effectively Implement Smarter Self Service

Self-service has placed the customer in control of their experience, and call centers are left...

Transforming your customer engagement with AI Chatbot

The future of customer engagement is all about AI chatbots. What is a chatbot, and why are they...

Automating Finance & Accounting Processes with UiPath

Over the years, organizations have sought to achieve financial improvements by implementing...