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Contact Center

How COVID-19 Fast Tracked DX in Contact Centers

COVID-19 has accelerated digital transformation for a wide range of industries. With massive...

A Data-Driven Approach to Boost CX in Contact Centers

The exciting promise of data analytics within a contact center lies in personalized customer...

How Workforce Engagement Management (WEM) Increases Operational Efficiency

Today, we live in a world where industry trends change in the blink of an eye. The same goes for...

How Cloud is Transforming The Contact Center Industry

Cloud-based contact centers are slowly replacing on-premise contact centers. The cloud-based...

How to Deliver Exceptional Customer Experiences with Conversational AI

Over the last few years, Chatbots are experiencing phenomenal growth across industries. Integrating...

How Your Business Can Effectively Implement Smarter Self Service

Self-service has placed the customer in control of their experience, and call centers are left...

To bite or not to bite?

 

It was a little after midnight, and I was up late yet again. I snuck into my kitchen, quiet as...